Tools-> Account Settings…-> select your POP3 account-> press Remove Removing your POP3 account can be done via the Account Settings dialog This is also handy in case something goes wrong with the data transfer later on. Removing your POP3 account will not delete any already downloaded emails, contacts, calendar item or any other data but it of course never hurts to start with making a proper backup of your current pst-file. We start by removing the current POP3 account to prevent transferred items being downloaded and removed from the server again and causing duplicates. Re-configuring it as an IMAP account anyway, isn't very complex though. POP3 is greyed out for an already configured account. For more background details on this see: Don’t risk losing your Contacts and Calendar when using IMAP in Outlook 2013 or Outlook 2016. In Outlook 2013 and Outlook 2016, you do no longer explicitly need an additional pst-file but it is still recommended to do so. The additional pst-file is therefor required to continue to store your contacts, calendar, tasks, notes and journal items. In addition, you might need to do some configuring to have your Sent Items being saved to the Sent Items folder of the IMAP account but in most cases Outlook will do this automatically.Īlso note that you cannot remove the existing set of folders (pst-file) which you used for your POP3 account since an IMAP account only supports email folders.
Transfer your mail folders (if space on the server permits it).In short, there are 3 steps to this process You cannot “convert” an existing POP3 account directly to an IMAP account. How do I change from POP3 to IMAP without losing my current emails? Looking at my account settings, POP3 is grayed out so I can't simply change that to IMAP. Reopen Outlook and the addin should now be active and loaded properly.I'm currently using a POP3 account but want to switch that to an IMAP account. Only the “9.4” folder should remain as that is the Office 2010 component.
Right click and export the 9.5 folder to create as a backup then delete it. Within that folder you will see “9.4” and “9.5” folders. To fix this issue, you must delete the registry key component that Office 2013 installs which breaks the addin on Outlook 2010.Ĭlose Outlook and open regedit.exe and navigate toĬomputer\HKEY_CLASSES_ROOT\TypeLib\\ As there are some shared components, this mix-match creates an incompatibility with each other.įirstly, you can check event viewer to see application errors that have been logged regarding the MSCRMAddin load behaviour. This happens when Office 2013 or a component of it (even Project/Visio/Lync) is installed on the user’s PC. In this situation the Outlook CRM addin is installed and enabled but when the user opens Outlook and navigates to the CRM tab, all CRM related buttons and actions are greyed out. This is how I was able to fix the issue with Outlook 2010 and CRM 2011 addin resulting in greyed out buttons.
0 kommentar(er)
